Customer Service

 If You Have A Great Attitude and Are Passionate About Team, Learning New Things, and Improving People’s Quality of Life, and are Looking for an Opportunity With a Company Being Recognized for Fast Growth, World Class Customer Service AND Employee Satisfaction, 

Tasks I Need You To Perform

  • Answering and returning phone calls from customers and prospects. I don’t get a ton of phone calls, but the ones that come in are important. When you’re not here to answer the phone, many of the calls will go to voicemail. You’ll be responsible for returning those calls the next day.
  • Responding to customer service phone calls and emails. I get quite a few phone calls and emails every day. You will need to respond to each of these with basic information I’ll provide you. You need to be comfortable talking on the phone, using email and being a good typist.
  • Filing. Basic stuff to keep up with the paper flow.

These are the skills you must already have to qualify for this position: 

  • Microsoft Word. You must be very comfortable using Word.
  • Microsoft Excel: You must have basic Excel skills. We don’t do anything advanced with this software, just some simple spreadsheets, but you must be comfortable doing what I need you to do.
  • Good phone personality/etiquette: You will be talking with my customers, who are VERY important to me, and prospective customers, who are also important. You must be comfortable conversing on the phone, in person, and through email. You must know how to conduct yourself professionally, take clear messages and deliver clear instructions to the prospect or client. I’ll teach you everything you need to say and do, but I can’t teach you manners and professionalism.
  • Email: A great deal of your work will be via email. I use a web-based program that’s easy to learn (you’ll understand it within 30 minutes). You need to be very comfortable and proficient with email.
  • Thoughtfulness and organization: I need you to be able to think for yourself and be organized. I am very serious about this one. I do not want a robot, I want someone who learns and grows with me

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